FREE Shipping for US Orders

Q: What are the shipping, insurance and handling charges for orders within The United States?

A: Shipping, insurance and handling are completely free for orders above $98! For orders below $98, the cost for shipping including insurance is $7.99! There are no hidden costs whatsoever when ordering from BullionStar.

Q: How long will it take to ship my order?

A: Once your payment has cleared, we will typically ship your order within 1-2 business days for items listed as In Stock. The expected shipping date is indicated in the checkout and on your e-mail order confirmation.

Q: How do I track my order?

A: You can track the order status and shipping progress from order placement to delivery. We will send you an e-mail payment confirmation and SMS text message when we have processed your payment and again update you with the tracking number of your parcel/s when we have dispatched your order.

Q: Is my order insured?

A: BullionStar fully insures all shipments for full replacement value until you have received your parcel/s. In the unlikely event a parcel is confirmed to be lost, you will receive a replacement shipment or a refund. Please contact us in case you suspect that there's an issue with your shipment.

Q: What should I do if my package appears to have been damaged or tampered with?

A: We recommend that you decline to collect or sign for any shipment that appears to be damaged or tampered with and immediately contact us.

Q: My package has not been delivered. What should I do?

A: Delays sometimes occur. We appreciate your patience to wait for your package before contacting us. Should your package not have arrived following 21 days from the time you received the e-mail notification of the order being dispatched, please contact BullionStar so that we can conduct an investigation. We may ask you to file a police report if the loss is suspected to be due to theft. If your package is confirmed to be lost following our investigation, you will receive a replacement order or a refund.

Q: When are orders listed as "Pre-Sale" shipped?

A: If the status of your products is listed as Pre-Sale on the website or in the checkout, your order will ship when all products on the order are available for shipping. The expected shipping date is indicated in the checkout and on your e-mail order confirmation.

Q: How do you package orders?

A: All packages are carefully and discreetly wrapped. All items are securely packaged in protective packaging to prevent the items from shifting during shipping.

Q: What carriers/couriers do you ship with?

A: Orders are shipped with Loomis, BRINKS, FedEx or UPS. All shipments are fully insured by BullionStar.

Q: Do you ship internationally?

A: BullionStar offers stock inventory in several locations around the world. For the US stock location, BullionStar only ships domestically within The United States. For international shipping, please change stock location to Singapore.

Q: Is a signature required for my shipment?

A: Yes, a signature is required upon delivery of the shipment. Please contact us in advance if you wish to appoint someone else to collect on your behalf.