FAQs About BullionStar’s U.S. Vault Storage
Q: How do I purchase precious metals from BullionStar for storage in the United States?
A: Our buying process is straightforward. Browse through the products on our website, add the preferred items to your shopping cart, go to the checkout and choose "Vault Storage United States" as your delivery method. Once you’ve placed your order and we have received your payment, we will send you a payment confirmation and text message.
Next, we will process your vault order. As we keep our stock inventory in a separate section of the same vault as we store customer-owned metals, it helps us to swiftly process customer orders. We aim to process all orders within two business days of having received payment.
Once your precious metals have been processed into vault storage, we take photos of your products, upload them to your BullionStar account, and send you confirmation via e-mail and text message. You can thereafter manage your holdings online through your BullionStar account.
Q: Can I purchase precious metals from BullionStar in the U.S. and have them shipped to me?
A: Absolutely! Just browse through the available products on our website, add the desired items to your shopping cart, and choose “Shipping by Courier from United States” as your delivery method. Once we have received your payment, we will send you a payment confirmation and text message.
Next, we will ship your products to you and send you the tracking number of your shipment. Click here to learn more about BullionStar’s U.S. shipping process.
Q: Can I use the same BullionStar account for buying, selling, and storing precious metals?
A: You sure can! You can buy, sell, withdraw, or store bullion across all of BullionStar’s vault locations using one and the same BullionStar account. You can also analyze your bullion portfolio, view the latest vault certificate, view pictures of your precious metals, audit your holdings, view third-party audit protocols, and more, all from the same BullionStar account.
Q: Are precious metals stored in BullionStar’s U.S. vault insured?
A: Yes, our comprehensive insurance policy covers all customer-owned precious metals that are stored in our U.S. vault against all risks, including mysterious disappearance and fidelity. Click here to learn more about our insurance coverage for U.S. vault customers.
Q: How do I sell or withdraw my precious metals that are stored with BullionStar?
A: Your BullionStar account is used to manage your precious metals holdings, including selling them back to BullionStar or physically withdrawing them either via shipping or in-person at our Dallas, Texas vault.
Q: Does BullionStar insure vault withdrawal shipments?
A: Yes, we fully insure all outbound shipments of precious metals for full replacement value. We bear the risk of your shipment until you have received it.
Q: What does it cost to store precious metals in BullionStar’s U.S. vault and when are my storage fees due?
A: We offer one year of completely FREE vault storage. Following the free first year, our storage fees are amongst the most competitive in the industry:
- Gold bullion products: 0.39% per year
- Silver & platinum bullion: 0.49% per year
We charge a daily minimum storage fee of USD 0.19 for U.S. vault storage if the calculated daily fee is below USD. Customer accounts that don’t hold any precious metals in the U.S. or only hold free Bullion Savings Program (BSP) grams that are awarded when new accounts are opened do not have to pay the minimum fee.
Other fees include:
- Vault withdrawal of bullion products (other than BSP grams): USD 129 per instance
- In-person customer audit of precious metals stored in our vault: USD 249 per instance
We invoice storage charges on March 1st of each year or when you sell or withdraw your bullion - whichever occurs first. We add up the daily storage costs for the full year to determine the total cost of storage for that year.
To view your accrued storage charges, please visit the “Storage Charges” section of your BullionStar account.
Q: How do I pay for my storage fees?
A: You can pay for your storage fees online with a debit or credit card, bank transfer or cryptocurrency. We invoice storage charges on March 1st of each year or when you sell or withdraw your bullion - whichever occurs first.
Q: Can I pay my storage fees from my BullionStar cash account and have the proceeds credited from U.S. sell orders?
A: No, your BullionStar cash account can’t be used to pay for storage in the United States. You can pay your storage fees online with a debit or credit card, bank transfer, or from your cryptocurrency wallet. For U.S. sell orders, we can pay out the funds to your bank account or to your cryptocurrency wallet.
Q: How can I learn more about the process of buying and selling precious metals?
A: Please review our help section and feel free to contact us with any questions or comments that you may have.
Q: Where is BullionStar United States located?
A: Our vault partner, IDS of Texas, handles all physical transactions and storage of precious metals and is located at 11925 N. Stemmons Fwy, Suite 180, Dallas, Texas 75234.