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FAQs About Buying Bullion from BullionStar in the U.S.

Q: Do I need a BullionStar account to purchase precious metals?

A: Yes. To purchase precious metals products from BullionStar online, you will need to create a BullionStar account, which only takes about one minute and can be done when you checkout. As a bonus for opening a BullionStar account, we will give you 10 free grams of silver from our Bullion Savings Program (BSP).

Q: Are there any surcharges?

A: The prices of our products are very straightforward: the prices that we list on our website are what you will pay when you purchase from us. If you decide to have your products shipped to your address, we add shipping and insurance costs, which you can view before you checkout. You don’t have to pay any additional administrative or handling costs as they are already incorporated into the prices of our products. BullionStar doesn’t add any surcharges if you choose to pay via bank transfer in any currency. Visit this page to view our vault storage fees.

Q: I’m not happy with my products’ appearance. Can I exchange them or have them replaced?

A: BullionStar is a precious metals dealer that sells bullion bars and coins. We don’t manufacture bullion products ourselves. Bullion products are produced by mints and refineries and commonly have minor surface defects including scratches, dots, or other blemishes.

Q: What does "Pre-Sale" availability status mean? What does "Expected release date" mean?

A: "Pre-Sale" availability status refers to products that are currently in transit to BullionStar from our suppliers."Expected release date" for a product is shown at checkout and on the order confirmation and refers to that product’s release or arrival date. Products with the "Pre-Sale" or "Expected release date" statuses can still be purchased and paid for like any other product that we carry. Once your ordered products have arrived and are ready to be shipped or stored, we will notify you.

Q: Does BullionStar sell products that aren’t currently in stock?

A: We only sell products that we physically have in stock or products that we wholly own and are currently in transit from our suppliers. We refer to products that are currently in transit as “Pre-sale” products.

Q: How and where should I store my precious metals?

A: If you choose to take physical delivery of the bullion that you’ve purchased from BullionStar, you need to determine how to store it. Some investors store their gold and silver in various locations in their homes, while others prefer to store their metals in a bank safe deposit box. Click here for a list of precious metals home storage options.

The safest and most economical way to store your precious metals, however, is to use BullionStar’s vault storage service, which lets you maintain full control of your precious metals holdings and you can buy, sell, or physically withdraw them at your convenience.

Q: Are there any minimum or maximum order sizes or values?

A: There are no minimum or maximum order sizes or values when purchasing from BullionStar; all orders are welcome, both large and small. Orders paid for with cryptocurrencies are one exception as there is a maximum order value (click here to learn more).

Q: If I’ve already placed an order, is it too late to cancel it?

A: There are no cancellation rights for precious metals orders due to price fluctuations that are beyond our control. Thankfully, BullionStar stands willing to buy back products that customers have previously purchased from us (assuming that the holding period for specific items have been met).

Q: How long do I have to settle the payment for my order?

A: Payment for the order must be initiated no later than the next business day after you have placed your order. For example, if you place your order on a Thursday, you must initiate the payment no later than Friday. If you’re paying via bank transfer, we require that you send the payment no later than the next business day. We will allow a grace period for receiving your bank transfer as such transfers may take up to three business days to be completed. If you are paying with cryptocurrency, we require that you send your payment within 20 minutes of checking out.

Q: When do I need to pay for products with "Pre-Sale" availability status?

A: As with all other products we offer, you must initiate payment no later than the next business day after you checkout. If you are paying with crypto, however, we require that you send your payment within 20 minutes of checking out.

Q: Am I exposed to product price fluctuations before my products are delivered?

A: No. When you place your order, you lock in the price. You are not liable for additional charges due to price fluctuations.

Q: What happens if I don’t pay for my order within BullionStar’s required timeframe?

A: We will charge you an SGD 60 administration fee in addition to other charges to compensate BullionStar for any negative market price fluctuations.

Q: How can I view the invoice for my order?

A: You can access your invoice in your BullionStar account’s Transaction History after you have checked out.

Q: How can I turn order update text messages off or on? How can I turn two-factor authentication on or off?

A: Once you are logged into your BullionStar account, go to My Account - Account Details and from there you can turn text messages or two-factor authentication on or off.

Q: Where can I find my invoice? How can I get a copy of an old invoice?

A: After you place an order with BullionStar online, we will e-mail your invoice to your specified e-mail address. To access an old invoice, log into your BullionStar account, go to Your Account > Transactions, and then click on the "Invoice" button.

Q: How can I set precious metals price alerts?

A: Visit the Set Spot Price Alerts page and set a market alert for the spot price of gold, silver, platinum, or palladium at a price level that you specify. If/when the metal reaches your specified price level, our system will send you a text message or e-mail to notify you.

Q: I already store precious metals in BullionStar’s vault(s) in Singapore or New Zealand. Can I also purchase and store bullion in the U.S. with BullionStar?

A: Yes – all you need to do is choose United States as your Stock Location.

Q: How can I pay for my online orders?

A: You can pay for your online BullionStar order with credit or debit card, ACH transfer, U.S. wire transfer, foreign currency transfer, and cryptocurrency. For United States orders, we don’t accept cash, personal or business checks, cashier’s checks, e-checks, or BillPay.

Q: How long does it take for my order to be shipped or stored in BullionStar’s vault(s)?

A: Once you have placed your order and paid, we normally process payments within 1 to 2 business days. After we have processed your payment, we will ship your order or process it into vault storage in 1 to 3 days, assuming that you have ordered products that are currently in stock.

Q: What should I do if I’ve made a mistake when selecting payment or delivery method for my order?

A: Please reach out to BullionStar customer support at support@bullionstar.com and we will assist you.

Q: Why do some of the bullion products that I ordered have a holding period?

A: Some products such as our No-Spread Gold & Silver Bullion Bars have a 7-day minimum holding period. If you’ve purchased those products and would like to sell them, you must first wait for the 7-day holding period to pass.

Q: How does BullionStar package its precious metals products?

A: We package individual bullion coins in protective plastic coin flips, while orders for larger quantities of bullion coins arrive in their original plastic mint tubes or monster boxes. Minted bullion bars are typically shipped in laminated packs, while cast bullion bars do not come with protective packaging.

Q: How can I learn more about BullionStar’s shipping policies and procedures?

A: Please visit our United States shipping page to learn more.

Q: How can I get in touch with BullionStar customer service?

A: Click here to visit our customer service contact page.

For Additional Information:

Why Should You Choose BullionStar?

Storing Precious Metals in BullionStar’s Vaults

BullionStar’s U.S. Delivery & Storage Process

United States Gold & Silver Bullion Sales Tax

BullionStar’s Product Selection

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