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FAQs About BullionStar’s Products

Q: Does BullionStar offer the same precious metals products in all countries that it operates in?

A: No, we offer a different assortment of bullion products in each country that we operate in. To view the selection of products that we sell in each country, scroll to the top right corner of our website and use the “Stock Location” dropdown menu to select a particular country.

Q: I’m disappointed with the design or another cosmetic feature of the bullion product that I purchased from BullionStar. Can I return or exchange it?

A: BullionStar is a precious metals dealer; we do not actually mint or manufacture bullion or other precious metals products in-house. Bullion coins and bars are produced by precious metals mints and refineries and commonly have small cosmetic defects including scratches, dots, or blemishes. It is our policy to only replace a product if the wrong product was shipped to the customer or if the product arrives in such a damaged state that it would greatly hurt its resale value.

Q: Do you include a certificate of authenticity with bullion bars?

A: Gold bullion bars in sizes up to 100 grams are typically sealed in a protective polymer casing that also doubles as a certificate of authenticity. Bullion bars and coins also include refinery stamps or mint marks that guarantee the precious metals purity and weight. Other bullion products may or may not come with a certificate of authenticity. If you would like to know if a certain product that we carry comes with a certificate of authenticity, we welcome you to contact us to inquire.

Q: What is better bullion bars or coins? What do you recommend?

A: The decision to choose a coin vs. a bar is ultimately a personal one, but coins have several advantages including:

  • Coins can be bought or sold individually.
  • Small bullion pieces command higher premiums in times of shortage.
  • Coins will be more practical in the event that gold & silver are considered money again or are used for transaction purposes.
  • There is a liquid market for the most popular bullion coins.
  • The ease of storage due to the small size of coins.
  • Coins often have aesthetic features and designs that bars don’t have.

Q: What is a troy ounce? What is it equivalent to?

A: A troy ounce is a unit of weight in the imperial system and is equivalent to 31.1 grams.

Q: What does ‘fine weight’ mean?

A: The term ‘fine weight’ is used in the precious metals industry to refer to the actual weight of precious metals in a bullion product. For example, a 1 oz South African Krugerrand gold coin weighs 33.93 grams in total, but has a fine weight of 31.1 grams of gold, which means that the fineness or purity of the coin is 22-karat or 91.67%.

Q: How are karats measured?

A:  The purest gold is 99.99% pure and is called 24-karat gold. Less pure gold, such as 18-karat gold, is divided by 24 for the purpose of determining the fineness in percentage terms. 18-karat gold is 75% pure (18/24 = 0.75), 12-karat gold is 50% pure, and so on.

Q: Why do some bullion products cost more per gram than others?

A: There are costs associated with minting bullion products and those costs are similar per unit regardless of whether it is a small or large bullion piece. Smaller precious metals products are typically more expensive per gram than larger products because minting costs represent a higher percentage of the total product price. In addition, bullion coins produced by government mints often include seigniorage as well as the likely higher cost of government operations relative to private minting.

Q: Some products on BullionStar’s website are described as circulated. What does that mean?

A: It simply means that the item has some wear and tear such as blemishes, marks, or scratches.

Q: Some products on BullionStar’s website or checkout process have an "Expected release date.” What does that mean?

A: That means that the products that you are ordering will be ready to ship or placed into our vault on that particular date.

Q: How can I join BullionStar’s affiliate program and earn commissions?

A: We encourage you to visit our affiliate program’s page here.

Q: How can I learn more about precious metals?

A: An excellent starting point is our Gold & Silver 101 series that explains everything you need to know about investing in physical precious metals.

For Additional Information:

How to Purchase Precious Metals From BullionStar

BullionStar No-Spread Gold & Silver Bullion Bars

Bullion Price Premiums & Spreads

How to Set Up a BullionStar Account in Seconds

Storing Precious Metals in BullionStar’s Vaults

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